CALL CENTRE OFFICER

Full-time
Lagos Mainland, Lagos, Nigeria
Posted 1 week ago

CALL CENTRE MANAGER

Remuneration: N250,000 pm + Coy. Bens.

Location: Lagos

You will be responsible for overseeing the day-to-day operations of a call centre Including managing staff, ensuring customer service quality, monitoring performance metrics, and implementing strategies to optimize efficiency and achieve business goals, while maintaining a positive customer experience through effective team leadership and training.

You will hire and oversees the daily operations of call centres and their employees. Your duties include hiring and training Call Centre Representatives, establishing goals for call centre employees to follow and resolving any customer issues or other call centre problems that occur.

Coach call centre staff through challenging customer service issues.

Analyse call centre data and prepare reports for upper management.

Evaluate staff effectiveness and performance annually or on an at-need basis.

Lead team meetings and give presentations to executives.

Develop monthly, quarterly and annual call centre goals and action plans.

Prepare work schedules to ensure sufficient coverage.

Create personnel and supply budgets for approval.

 

Kindly send your updated CV to: info@crystalblendng.com

Job Features

Job CategoryCustomer Service
RemunerationN250,000 pm + Benefits