CREDIT CONTROLLERS

Remuneration: N500,000 – N600,000 + Company Benefits

Location: Lekki, Lagos

Reporting to: Financial Controller

Direct Reports: Credit Analyst

PRINCIPAL ACCOUNTABILITY:

The role is primarily responsible for the execution of the credit control policy and all collection functions necessary to maintain Account Receivables within acceptable thresholds and support healthy cash flows.

The role holder will also manage customer queries, and prompt resolution through active engagement with relevant stakeholders giving due priority to customer retention.

CORE FUNCTIONS

• Serve as business-wide custodian of specific operational knowledge on all payor billing contracts and agreements, including internal processes set up to support revenue cycle efficiency.
• Deploy new and existing system infrastructure and associated tools to manage pre-authorizations, claims, and reconciliations and ensure prompt collection on accounts in line with agreed credit terms.
• Apply rigor and diligence in claim processing to prevent rejections and denials, guarantee prompt payment, manage time, and optimize administrative costs.
• Ensure all relevant financial and process metrics (AR Days, Rejected Claims, Invoice Ageing, Claims Denial Rate, Bad Debt, Processing Costs, etc.) close within acceptable thresholds each month.
• Ensure all exceptions and waivers are approved in line with delegation of authority.
• Maintain good working relationship with relevant contact persons to facilitate prompt resolution of queries from internal and external stakeholders in a professional and efficient manner.
• Track volume and value by payor organization and work with Business Development to ensure constant optimization of contractual relationships.
• Support management decision making with provision of quality information in assigned role as required.
• Constantly follow up on aged AR items, applying pre-agreed escalation matrix within us and Payor organizations to ensure recovery of outstanding claims.
• Oversee the execution of relevant control tasks to support the overall business unit control framework.
• Maintain all required on and off-system records in an efficient way to support audits and other internal requests.

• RELATIONSHIP MANAGEMENT AND OTHER TASKS
• Relate with various departmental heads & staff to obtain relevant data &
• Carry out any further tasks for which your qualifications & experience are suited and as may be directed by management.

KEY INTERACTIONS

4. EDUCATION, TECHNICAL SKILLS, AND EXPERIENCE
   • Bachelor’s degree in any numerate discipline
   • Qualified Accountant, minimum of 7 years’ experience in Finance or accounting-related function
   • Membership of professional bodies, ACA, ACCA, CITN
   • Practical knowledge of financial accounting principles and associated standards
   • Strong ERP exposure (appreciation of back-end set ups and how they impact outcome)
   • Strong MS office working knowledge especially MS Excel and power point.
   • Proactive, self-motivated, and capable of working in a complex and challenging environment.
   • Proven ability to design and effectively operate financial controls.
   • Very good communication and influence at all levels of management
   • Minimum of 3 years prior experience in the Credit Control unit of a tertiary healthcare facility, a tier 1 local HMO, or an international HMO with direct involvement in claims processing. (Not Negotiable).
   • Positive attitude and ability to work in a team.
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5. OTHER BEHAVIOURAL ATTRIBUTES
   • Open minded and able to work in a complex, fast paced environment.
   • Ability to frame issues and define practical solutions.
   • Strong interpersonal skills and ability to relate across board within and outside the organization.
   • Thoroughness and attention to detail.

Kindly furnish us with your updated CV in Word Format to: info@crystalblendng.com