OPERATIONS MANAGER

Remuneration: N1,000,000 – N1,200,000 pm (based on experience) + Other Bens

Location: Victoria Island Lagos

Supervises:  Operations Team, Head of Facilities, Front Desk Supervisor and Patient Coordinator

External & Internal Relations: Consultants/Specialists, Patients/Relatives, Administrative Teams and Vendors

Our Client is a reputable outpatient diagnostic and specialty care clinic located in Victoria Island, Lagos. They offer consultations, imaging, diagnostics, and personalized patient services aimed at delivering excellence in outpatient healthcare

 PRINCIPAL RESPONSIBILITY: 

The Operations Manager will oversee all non-clinical operations within the clinic to ensure seamless daily functions, exceptional patient service, and regulatory compliance. This role requires strong leadership, communication, and problem-solving skills to drive operational excellence and team performance.

KEY RESPONSIBILITIES

• Operational Management

o          Oversee daily operational activities to ensure smooth clinic functioning.

o          Implement process improvements to enhance service delivery and operational efficiency.

o          Ensure the availability and maintenance of medical and administrative supplies, clinic equipment, and facility infrastructure.

o          Collaborate with medical staff and other departments to ensure aligned goals.

• Patient Experience & Front Office Supervision

o          Supervise front desk, call center, and patient coordination teams.

o          Ensure timely and professional handling of patient inquiries, appointments, and complaints.

o          Monitor and improve patient flow and satisfaction.

o          Maintain effective communication between administrative and clinical teams.

• Vendor & Facilities Oversight

o          Manage outsourced services such as catering, cleaning, and security.

o          Oversee facility maintenance, housekeeping, and environmental standards.

o          Manage vendor relationships, negotiate service agreements, and monitor contract compliance and performance.

• Compliance & Quality Assurance

o          Ensure compliance with regulatory standards including JCI and ISO.

o          Support internal audits and quality improvement programs.

o          Maintain documentation for policies, incidents, and service reports.

• Health & Safety / Risk Management

o          Enforce safety protocols and emergency procedures.

o          Act as the on-site coordinator during emergency situations.

o          Coordinate Occupational Safety and Health (OSH) and infection control training.

o          Implement risk mitigation strategies and monitor outcomes.

• Leadership & Administration

o          Lead and support operations staff through coaching, training, and performance evaluations.

o          Participate in administrative meetings and strategic planning.

o          Maintain confidentiality in all sensitive matters.

• Stakeholder Communication

o          Serve as a liaison between operations, clinical teams, patients, and external partners.

o          Address escalated issues promptly and professionally.

o          Ensure communication flows efficiently across all levels of staff.

QUALIFICATION & SKILLS

• Bachelor’s degree in Healthcare Administration, Business, or related field (required)
• MBA or equivalent (preferred)
• Minimum 3 years’ experience in a supervisory operations role within a healthcare setting
• Proficiency in Microsoft Office Suite; familiarity with EMR systems preferred
• Excellent communication, leadership, and organizational skills

 KEY PERFORMANCE INDICATORS

• Patient satisfaction and retention rates
• Operational efficiency metrics (e.g., wait times, staff productivity)
• Staff engagement and turnover
• Compliance audit results

Please send your updated CV in Word format to: info@crystalblendng.com