Remuneration: N9,000,000 – N9,600,000 pa + Coy. Bens

Location: Lagos

Our client, a large and very successful multinational in the Automobile industry is seeking a dynamic and experienced Service Manager to oversee their sales team and drive the growth of their dealership. The ideal candidate will have a strong background in Automobile service management within the automotive industry, with a proven track record of achieving and exceeding targets.

 RESPONSIBILITIES

• Maintain a positive attitude while leading a team of 20-25 service Associates in an efficient and productive manner
• Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
• Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
• Continuous training of employees to update knowledge & improved skills
• Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
• Develop a standard operating procedure handbook and a marketable service catalog for customers
• Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes
• Warranty management

 QUALIFICATIONS FOR SERVICE MANAGER

• Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate’s
• Working knowledge of Microsoft office, essential programs, and performance metrics applications
• Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of all employees
• Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters
• Set reportable metrics to measure and maintain performance and health of the company’s service department
• Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
• Demonstrated ability and proven track record of effective marketing campaigns and employee management
• To ensure cost controls/profitability of service centre.
• Bachelor’s degree in Business Administration, Automotive Management or related field.
• At least 10-15 years of experience in automotive service of passenger vehicles & commercial vehicles

Kindly forward your relevant and updated CV in Word format to: info@crystalblendng.com